Shipping & Returns Policy


Shipping 

Can I get my order to be delivered to any address?

We use a combination of courier companies and Australia Post. Depending on our choice of carrier, we may not be able to ship to P.O Boxes. We may not be able to ship to remote destinations within Australia in some cases, so please contact us to enquire about your options if you live in a remote area. 

We do not ship outside of Australia. 

When will my order arrive?

In most cases we only advertise items for sale that are in stock at Melbourne Hi Fi. If by chance you place an order for an item out of stock, we will contact you immediately with an estimated shipping and delivery date. Items in stock will be despatched in most cases within (24) hours of the order payment being received.

Courier company delivery times vary. The time taken for your order to reach you will depend on the carrier and your location. The average time taken is from 2 days in Metro Melbourne and between 2-5 business days outside Victoria. Remote areas of NT, QLD & WA may take longer.

We do not accept responsibility for carrier delivery delays but will do our best to ensure the fastest possible delivery.

Is my item insured?

All orders are shipped without insurance. Melbourne Hi Fi will not be responsible for lost or damaged items while in transit. Additional insurance may be arranged at cost. Please contact us to enquire about your options.

Returns

What do I do in case I need to return a product?

If you need to return an item call us prior to sending anything back to us. Goods will not be accepted without prior agreement.

Items can only be returned for a refund or credit in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer's box into a shipping carton. Items must be returned within a period of 7 days. No exchanges will be accepted after 7 days.

If the item is returned in original condition, you will be given a credit or a refund, excluding any shipping and insurance charges.

Melbourne Hi Fi reserves the right to refuse the return if the above guidelines are not met.

Any shipping costs are the responsibility of the buyer.